> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pockla.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams and roles

> Who can see what, and who can change what, inside your organisation.

## Your organisation

Everything in Desk belongs to your organisation. Nobody outside it can see your calls, leads, flags or settings.

## Roles

| Role | Can |
| - | - |
| **Rep** | See and work the leads and calls shared with them. Call and log calls. Change their own appearance and calling settings. |
| **Team lead** | Everything a rep can do, plus change the panel and organisation settings such as missed-call texts. |
| **Admin** | Everything a team lead can do, and see every team. |

People at Pockla can also see your organisation, so we can support you.

## Teams

Some organisations split their leads into teams, for example by product line. If yours does:

* Reps and team leads see only their own teams' leads.
* Admins see every team.
* Someone on no team sees "No leads are shared with you yet. Ask your manager to add you."

### Switching team

If you're on more than one team, a team switcher sits at the top of every page. Choose **Switch team**, or type in **Find a team**. The number next to each team is how many of its leads are waiting on a call.

Admins also see **Not on a team**, for leads that aren't assigned to any team, and **Who works which leads**, which shows who is on each team.

## Adding people and changing teams

People, roles and teams are managed by Pockla for now. To add someone, change a role or set up teams, email [support@pockla.com](mailto:support@pockla.com) from an admin's address.


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