> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pockla.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Logging calls

> Record how a call went, so the next caller and your numbers are right.

Logging a call tells Desk what happened. It updates the lead's status, books any callback and keeps your numbers honest. The next person to call the lead reads what you wrote.

## Opening the log sheet

* After a call from Desk, choose **How did it go?** in the call bar, or press <kbd>L</kbd>.
* For a call you made another way, choose **Log call** on the lead's row or page, or press <kbd>L</kbd>.

## Choosing what happened

### Didn't get through

* No answer
* Voicemail
* Engaged
* Line dead

### Spoke to them

* **Call back later**: asks *When to call back*. The lead appears under Callbacks on that day.
* **Survey booked**: asks *Survey date, if you have it*. This counts as an appointment.
* **Passed to sales**: this counts as qualified.
* Not interested
* Already has solar
* Property not suitable
* Rents, or council property
* Thought it was free or a grant
* Not them, or never enquired
* **Asked not to be called again**: the lead won't be offered again.

Add anything useful in **Note, optional**. Then choose:

* **Log call** (<kbd>↵</kbd>) to save.
* **Log and next** (<kbd>⇧↵</kbd>) to save and move straight on to the next lead.

## Undo

Logged the wrong thing? The top of the sheet shows **Last logged** with an **Undo** link. You can also undo your last logged call from the lead's timeline.

## From the call

On accounts where it's switched on, Desk reads a call from Desk as soon as you hang up, which takes a few seconds. While it works, the sheet says "Reading the call…". When it's done, a **From the call** box appears with:

* a **suggested outcome**, marked with a dashed ring and "Suggested from the call: '…'"
* a **draft note**, with **Use this note** or **Add to my note**

Suggestions are never saved for you. You choose the outcome and you press Log. Until you do, the lead's status shows the suggestion as "Suggested · …".


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.