> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pockla.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls

> Every call we transferred to you, with its outcome, billing verdict and recording.

The Calls page lists every call we transferred to you. Its summary reads like "286 calls · 212 billable · This week". If you've set filters, it reads like "All time · 41 of 286 calls · filtered".

<Info>
  A call appears here within minutes of ending. Its outcome and notes usually follow within the hour.
</Info>

## Scorecard

Above the table is the scorecard. Its first two cells follow the period you've picked as a group: what was enrolled from these calls and what it was worth. That means a call from last week that closes today still counts towards last week.

## The calls table

| Column | What it shows |
| - | - |
| **Caller** | The caller's name and where they're calling from. |
| **What happened** | The outcome of the call. See [Outcomes](/reference/glossary#call-outcomes). |
| **Your CRM** | The status in your own export or CRM, once we have it. |
| **Time** | When the call came in. |
| **At desk** | How long the call ran after it reached your team. |

A divider row marks each new day, with that day's totals, for example "4 of 9 calls, 3 billable".

### The billable coin

Each row has a small coin that shows the billing verdict:

* **Solid**: billable.
* **Outlined**: not billable.
* **Dashed**: verdict pending.

See [Billing](/reference/billing) for how verdicts are reached and how to query one.

## Working through the list

| Action | How |
| - | - |
| Move up and down | <kbd>↑</kbd> <kbd>↓</kbd> |
| Open the call | <kbd>↵</kbd>, or choose **Open** |
| Play or pause the recording | <kbd>Space</kbd>, or the play button |
| Flag for your team | <kbd>F</kbd> |
| Search | <kbd>⌘K</kbd> |

**Flag for my team** marks a call that someone should look at. Flags can be seen only by people in your organisation, and you can filter on them.

## Calls your team made

If your team calls leads from Desk, those calls show as "You called · \{rep}". They have no billing fields, because we don't charge for them.

## Next

<CardGroup cols={2}>
  <Card title="The call page" icon="file-audio" href="/desk/call-page">
    The recording, the summary, coaching and the full record.
  </Card>

  <Card title="Filters" icon="filter" href="/finding/filters">
    Narrow the list by outcome, talk time, billable and more.
  </Card>
</CardGroup>


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