> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pockla.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Leads

> Every lead we delivered, where it stands, and what happens next.

The Leads page lists every lead we've delivered to you. Its summary reads like "All time · 120 leads · 64 reached · 18 appointments".

## The panel

At the top are three figures your team chose, such as cost per appointment, time to first contact or leads delivered. Change them in [Settings → Panel](/account/settings#panel).

Below the panel you'll see one of two breakdowns, depending on your account:

* **Where these leads stand**: how far each lead has got.
* **Your CRM stage**: how your CRM reports them, if it reports back to us.

Press any row or bar to filter the list to those leads.

## Needs first call and All leads

Two tabs sit above the table:

* **Needs first call**: leads nobody has reached yet. The tab shows how many there are.
* **All leads**: everything in the period.

## The leads table

| Column | What it shows |
| - | - |
| **Lead** | Name and area. |
| **Status** | Where the lead is now, in plain words (see below). |
| **What they asked for** | What the lead enquired about. |
| **Your CRM** | The stage in your CRM, if it reports back to us. |
| **Last from us** | When we last texted the lead, if we did. |
| **Age** | How long since we delivered it. |

### Status examples

* "No answer · 2 calls, 9:40 AM"
* "Call back Thu 2:00 PM"
* "Passed to sales, 9:24 AM"
* "Survey booked for Fri 10:00 AM"
* "Tried 6 times · no answer"
* "Suggested · Call back Thu 2:00 PM": suggested by Desk from the call, not yet confirmed by your rep. See [From the call](/calling/logging-calls#from-the-call).
* "· Credited": we've waived the charge for this lead. See [Billing](/reference/billing#credited-leads).

## Working through the list

| Action | Key |
| - | - |
| Move up and down | <kbd>↑</kbd> <kbd>↓</kbd> |
| Call the lead | <kbd>D</kbd> |
| Log a call | <kbd>L</kbd> |
| Open the lead | <kbd>↵</kbd> |
| Copy their number | <kbd>C</kbd> |
| Flag for your team | <kbd>F</kbd> |
| Search | <kbd>/</kbd> |

**Call** appears only if your organisation calls leads from Desk. See [Making calls](/calling/making-calls).

## If you can't see any leads

If your organisation uses [teams](/account/teams-and-roles), you only see leads shared with your teams. If you're not on a team you'll see "No leads are shared with you yet. Ask your manager to add you."


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