> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pockla.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Filters

> Narrow any page to the leads or calls you care about. Every number follows.

Every work page has a **Filter** button in its head. Filters narrow the list, and every number on the page follows them: the summary line, the scorecard, the panel and the charts all agree.

## Adding a filter

<Steps>
  <Step title="Open the filter menu">
    Choose **Filter** in the page head, or press <kbd>⇧F</kbd>.
  </Step>

  <Step title="Pick a field">
    Type to find it, for example "Area" or "Outcome".
  </Step>

  <Step title="Pick values">
    Each value shows how many leads or calls have it. Pick as many as you need.
  </Step>
</Steps>

The filter appears as a chip under the page title, for example **Area │ is any of │ FK, PH │ ×**. Choose **+** to add another and **Clear** to remove them all.

### Filtering by pressing a number

Many figures on the page can be pressed to add a filter. Examples are the rows in **Where these leads stand**, the CRM stage bars, **N billable**, and the groups in **Why calls ended**.

### When filters hide rows

Under the list, Desk tells you how much is hidden, for example "8 leads hidden by filters · Clear filters". If nothing matches you'll see "No leads match these filters", with a button to remove the last chip.

## Keys

| Action | Key |
| - | - |
| Open filters | <kbd>⇧F</kbd> |
| Clear all filters | <kbd>⌥⇧F</kbd> |
| Close the menu | <kbd>Esc</kbd> |

On a phone, filters open as a sheet from the bottom of the screen.

## Lead fields

| Field | Filters on |
| - | - |
| **Status** | Where the lead is now. |
| **Last call** | The result of the most recent call. |
| **Last called** | When the lead was last called: Today, Yesterday, This week, Last 7 days, Over 7 days ago, Never, or **Pick days…** |
| **Callback** | Whether a callback is booked, due or overdue. |
| **Asked for** | What the lead enquired about. |
| **Area** | UK postcode area. Type a town: "falkirk" finds FK. |
| **Furthest stage** | The furthest the lead has got. See [Stages](/reference/glossary#lead-stages). |
| **Your CRM stage** | The stage your CRM reports. |
| **Where it stands** | How far the lead has got, if your CRM doesn't report back. |
| **Calls made** | How many times your team has called it. |
| **Logged by** | Who logged the last call. |
| **Flagged** | Flagged for your team. |
| **Credited** | We waived the charge. |

## Call fields

| Field | Filters on |
| - | - |
| **Outcome** | How the call ended. Includes **Notes on the way** and **No notes**. |
| **Line** | Warm transfer, or inbound. |
| **State** | Where the caller is. |
| **Your CRM status** | The status in your export. |
| **Talk time** | At least, or at most, a number of minutes. |
| **Billable** | Billable or not. |
| **Differs from your export** | Calls where our outcome and yours disagree. |
| **Flagged** | Flagged for your team. |

## Filters and links

Filters are part of the page's address. Copy the address and a colleague sees the same filtered view.


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