> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pockla.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers to the questions we hear most.

<AccordionGroup>
  <Accordion title="I signed in but see “No organisation yet”">
    You haven't been added to your organisation yet. Ask the person who runs your account with Pockla to add you, or email [support@pockla.com](mailto:support@pockla.com).
  </Accordion>

  <Accordion title="My sign-in link says it has expired">
    Codes and links work once and expire after a short time. Go back to [desk.pockla.com](https://desk.pockla.com) and ask for a new code.
  </Accordion>

  <Accordion title="A call has no notes yet">
    Notes are written from the recording, usually within the hour. The call says "Notes on the way" until they're ready.
  </Accordion>

  <Accordion title="Why can't I read the transcript?">
    Transcripts will be released once spoken account numbers and other sensitive numbers are removed at source. Until then, the recording is the record.
  </Accordion>

  <Accordion title="A number changed since yesterday">
    Calls and leads are revised as more is known, for example when a billing verdict lands or your export arrives. Figures are worked out from the latest revisions each time you open the page. See [Revisions](/reference/billing#revisions).
  </Accordion>

  <Accordion title="I can't see any leads">
    If your organisation uses teams, you see only leads shared with your teams. Ask your manager to add you to one. See [Teams and roles](/account/teams-and-roles).
  </Accordion>

  <Accordion title="There's no Call button">
    Calling from Desk is switched on per organisation. Contact us if you'd like it.
  </Accordion>

  <Accordion title="Desk won't let me call a lead">
    The call bar says why. The usual reasons are calling hours (8am–9pm) and the limit of three unanswered calls a day per lead. See [When a call can't be placed](/calling/making-calls#when-a-call-cant-be-placed).
  </Accordion>

  <Accordion title="I think a call was billed wrongly">
    Open the call and choose **Query billing**. See [Billing](/reference/billing).
  </Accordion>

  <Accordion title="How do I add a colleague?">
    Email [support@pockla.com](mailto:support@pockla.com) from an admin's address with their name, work email and role.
  </Accordion>
</AccordionGroup>


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