Notifications - Pockla

Desk can email your team when something needs action. Each email links straight to the lead in Desk.

What you can be told about

Email	When it’s sent
New lead: {name}, {place}	As soon as we deliver a new lead.
{name} rang back · answered by your team	A lead rang your Desk number back and someone answered.
{name} rang back and nobody could answer	A lead rang back and the call was missed. Call them now.

Each email is sent once for each thing that happens. If a lead is later revised you won’t get a second email, and leads loaded in bulk from the past don’t trigger alerts. If your organisation uses teams, you can be set up to hear about one team’s leads only.

Turning notifications on or off

Notifications are set up by Pockla for now. Email support@pockla.com with the addresses that should get each alert, and the team, if any.