Calls

The Calls page lists every call we transferred to you. Its summary reads like “286 calls · 212 billable · This week”. If you’ve set filters, it reads like “All time · 41 of 286 calls · filtered”.

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Scorecard

Above the table is the scorecard. Its first two cells follow the period you’ve picked as a group: what was enrolled from these calls and what it was worth. That means a call from last week that closes today still counts towards last week.

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The calls table

A divider row marks each new day, with that day’s totals, for example “4 of 9 calls, 3 billable”.

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The billable coin

Each row has a small coin that shows the billing verdict:

• Solid: billable.
• Outlined: not billable.
• Dashed: verdict pending.

See Billing for how verdicts are reached and how to query one.

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Working through the list

Flag for my team marks a call that someone should look at. Flags can be seen only by people in your organisation, and you can filter on them.

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Calls your team made

If your team calls leads from Desk, those calls show as “You called · {rep}”. They have no billing fields, because we don’t charge for them.

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