I signed in but see “No organisation yet”
I signed in but see “No organisation yet”
You haven’t been added to your organisation yet. Ask the person who runs your account with Pockla to add you, or email support@pockla.com.
My sign-in link says it has expired
My sign-in link says it has expired
Codes and links work once and expire after a short time. Go back to desk.pockla.com and ask for a new code.
A call has no notes yet
A call has no notes yet
Notes are written from the recording, usually within the hour. The call says “Notes on the way” until they’re ready.
Why can't I read the transcript?
Why can't I read the transcript?
Transcripts will be released once spoken account numbers and other sensitive numbers are removed at source. Until then, the recording is the record.
A number changed since yesterday
A number changed since yesterday
Calls and leads are revised as more is known, for example when a billing verdict lands or your export arrives. Figures are worked out from the latest revisions each time you open the page. See Revisions.
I can't see any leads
I can't see any leads
If your organisation uses teams, you see only leads shared with your teams. Ask your manager to add you to one. See Teams and roles.
Desk won't let me call a lead
Desk won't let me call a lead
The call bar says why. The usual reasons are calling hours (8am–9pm) and the limit of three unanswered calls a day per lead. See When a call can’t be placed.
I think a call was billed wrongly
I think a call was billed wrongly
Open the call and choose Query billing. See Billing.
How do I add a colleague?
How do I add a colleague?
Email support@pockla.com from an admin’s address with their name, work email and role.