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Missed-call texts are available only where Pockla offers them for your account. If you don’t see the setting, it isn’t available to you.
A lead who sees a missed call from an unknown number often won’t call back. A short text saying who called and why makes it much more likely they’ll answer next time.

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Turning it on

Go to Settings → Texts to your leads and turn on Text a lead when you can’t get through. The setting shows a sample of the exact text a lead will get. Team leads and admins can change this setting. Everyone else can see it.

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The rules

Texts are only sent within these limits, whatever you log:
  • between 9 AM and 8 PM
  • once a day at most to any lead
  • never after you’ve spoken to them
  • never to a landline
The text comes from a mobile number and goes out after an unanswered call. When a text will be sent, the call bar and log sheet say “Morag will get a text”.

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Seeing texts

Texts show on the lead’s timeline as From us · Text, with whether they were delivered. The Last from us column on Leads shows when we last texted each lead.