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Getting access

Desk is invite-only. The person who runs your account with Pockla adds you to your organisation, and then you can sign in with your work email. If you sign in and see No organisation yet, you haven’t been added yet. Ask that person to add you, or contact support@pockla.com.

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Sign in with a code

1

Enter your work email

Go to desk.pockla.com, type your Work email and choose Email me a code.
2

Open the email

We send you a six-digit code and a sign-in button.
3

Sign in

Type the code and choose Sign in. Or press the button in the email; it opens a page on Desk with a single Sign in button.
The email button doesn’t sign you in until you press Sign in on the page it opens. That means a company email scanner that opens links in advance won’t use up your code.
Codes and links work once and expire after a short time. If you see “That sign-in link has expired or has already been used”, go back to the sign-in page and ask for a new code.

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Sign in with a password

Some accounts use a password instead of a code. Choose Sign in with a password instead on the sign-in page. Passwords are set by Pockla, not in Desk. To get one or reset one, contact support@pockla.com.

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Signing out

Open the account menu at the bottom of the sidebar and choose Sign out.